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Delivery and Returns

Free next day delivery on stocked items over £30

Our delivery service

We understand that you need your supplies quickly and efficiently so we offer a next working day delivery service on the majority of our items, including Dispensary, Office Essentials and Workwear, providing that the order is placed before 1pm (11.30am for Workwear) and is in stock. This service does not include refrigerators, personalised items and bulk orders.

 

In the event that the value of an order is below £30 excluding VAT, then the Customer shall pay a delivery charge of £4.99 plus VAT in addition to the price agreed for the goods

 

Adding an alternative delivery address?

In order to add an alternative address for you order select ‘Add Address tab’ then add in your new address and save you changes.

Please ensure you select the address each time you place an order should you require your goods to be delivered to anywhere different to your default membership address

How do I change my default delivery address?

To change your default delivery address please contact the NPA membership team on 01727 795914. Please note that your default address will need to be your address registered with the GPHC.

Cancelled or amended orders

Once an order is completed either online or on the phone it is sent immediately to our processing centre, so we are unable to cancel or amend your order. To return items which have been ordered incorrectly, or in error, please refer to our returns service below.

Additional or amended items requested once an order has been completed have to be treated as a new order and may incur an additional delivery fee.

Our returns service

If you have ordered an item(s) in error, you may return it to the NPA and receive a refund provided it is in original packaging, unused and in a saleable condition. If the item(s) is a customised or non-standard item(s); it is non-returnable. Please contact NPA sales or check the details on individual product listings if you need further information regarding which items this applies to. A collection/ restocking fee will be incurred and deducted from your refund for using our returns service.

If you receive damaged or faulty goods, please contact NPA Sales and a full refund can be arranged once the items have been returned.

Please arrange all returns with our NPA Sales team, providing the reason for return, and they will arrange for the item(s) to be collected for you. 

Returns must be raised within 3 days of receipt of your goods. Any items returned after 28 days will not be refunded unless item is deemed faulty by the manufacturer

Please note- we charge a £4.00 return fee for any workwear returned.   

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